Refund Policy
 

1. Refund Eligibility

Customers may request a refund or replacement if:

• The product arrives damaged or defective

• The wrong item was received

• The order is lost during shipping

• The product significantly differs from the description shown on our website

To request assistance, customers must contact us within 7 days after delivery confirmation.

2. Non-Refundable Situations

Refunds or replacements may not be approved in the following cases:

• Incorrect shipping information provided by the customer

• Delays caused by customs, carriers, or external logistics issues

• Normal signs of use, wear, or accidental damage after delivery

• Change of mind after the product has been shipped

• Minor differences in color, packaging, or dimensions due to screen settings or supplier updates

3. Return Process

Depending on the situation, customers may be asked to provide:

• Order number

• Photos or videos of the product

• A detailed explanation of the issue

In some cases, returning the product may not be necessary. If a return is required, instructions will be provided by our support team.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Processing times may vary depending on the payment provider or financial institution.

5. Order Cancellation

Orders may be canceled within 12 hours after purchase. Once the order has been processed or shipped, cancellation may no longer be possible.

6. Third-Party Fulfillment

Some products sold by T’MIR Coffee are fulfilled through trusted third-party suppliers and logistics partners, including AliExpress and Zendrop. Delivery times, packaging, and tracking updates may vary depending on the supplier and destination country.

7. Contact

If you have any questions regarding refunds, returns, or damaged orders, please contact us through the official channels available on our website.

T’MIR Coffee
Minimal coffee rituals. Elevated living.